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Internet and WiFi

The "Empresa de Telecomunicaciones de Cuba S.A." (ETECSA) (in English: Telecommunications Company of Cuba) is the government-owned service provider for the entire country. Their services include: telephony, mobile telphony (through their Cubacel branch), and Internet (through their NAUTA branch). Since 2011 an underwater high-speed fiber-optic cable (called ALBA-1) has been connecting Venezuela to Cuba, this new connection considerably improved the public internet service in Cuba since January 2013.

Internet Corner in hotels (wired computers):

NAUTA Prepaid Internet CardEvery hotel in Jibacoa offer internet access to their guests; computers are located in the lobby area. You have to buy a NAUTA Prepaid Internet Card at the Front Desk; either 30 minutes (typical price ~3 CUC) or 60 minutes (typical price ~5 CUC). On these cards there's a scratch-off area to reveal the user id (usario) and password (contresena) that you will use to sign-in using the access software installed on the computer. Make sure to buy the right type of card, there's one type to be used on computers provided by the hotel, and there's another type to access internet through WiFi (when available) with your own device.

Note that Internet access is not provided in the local Campismos

icon warningDon't forget to sign-out after your session, so you can use the remaining minutes later. The NAUTA Prepaid Internet Cards remain valid for 30 days from the first connection.

Wi-Fi Internet access:

To our best knowledge, only hotel Memories Jibacoa currently offers WiFi internet access to their guests, hotel Villa Jibacoa and Villa Loma only have wired computers. You have to buy a NAUTA Prepaid Wi-Fi Internet Card, and access is limited to the lobby and pool area. Cost is usually around 5 CUC for 60 minutes, and around 3 CUC for 30 minutes. On these cards there's a scratch-off area to reveal the user id (usario) and password (contresena) that you will use to sign-in. Make sure to purchase the card for Wi-Fi connection, and not the one for wired computers. Ask the front desk for the IP address (http://xxx.xxx.xxx.xxx) to connect to their network and ... don't forget to logout after each session!

Internet access at a ETECSA Internet Center:

Since June 2013, public access to internet has been increased through 118 internet centers nationwide. You have to buy a NAUTA Prepaid Internet Card (30 or 60 minutes) to sign-in using the access software installed on the computer. Don't forget to sign-out after your session so you can use the remaining minutes later, Note that there's no ETECSA Internet Center (Salas de Navegacion) in JIbacoa, the nearest one is in the town of Santa Cluz del Norte (about 10 km from Playa Jibacoa).

Lily & Normand
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